Frequently Asked Questions
We are open Monday through Friday from 8:00 a.m. to 8:00 p.m. In emergency situations, providers are also available after hours.
In the case of a true emergency, please call 911.
If you experience an urgent psychiatric situation during office hours, please call our main line at (301) 881-9464 and log in to your patient portal to send a message to your clinician. If you experience an urgent psychiatric situation after hours, please send a message through the patient portal.
Cancellations & Closures
All appointments must be canceled or rescheduled within 48 hours (2 business days) prior to the appointment to avoid incurring the session fee.
If the federal government is closed or delayed, our office will typically also be closed or delayed. Patients who have appointments scheduled will be notified directly of our plans and details will be posted on our website. If the office is closed, all scheduled appointments for that day will be canceled, “fee-free”, and rescheduled.
Our office will be closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Black Friday, and December 24th & December 25th.
Because we understand the needs of mothers, we are flexible and prepared for your visit. We have set up a wonderful playroom full of amazing toys for your children. This happy space also has a nursing chair for new moms. We encourage you to spend as much time as you would like enjoying the playroom with your children before or after your appointment.
We are accustomed to meeting the needs of patients who are concerned about privacy. Most patients who are concerned about privacy request telehealth sessions but when requested, we provide a separate entrance and exit, avoiding the need for you to pass through the waiting room entirely. When necessary, home visits may be arranged.
We take the confidentiality of our patients’ medical and psychiatric history and records very seriously. All of our providers and staff are trained in HIPAA compliance and our software is encrypted. We do not participate with insurance companies or Medicare so we have no obligation to release any personal or medical information to insurance organizations except upon the request of our patients. Even when we receive requests for information or medical records that are signed by our patients, our policy is still to contact our patients to ensure that they are aware of the requests and what exactly is to be released.
We do not accept direct payment from any insurance company, but we want you to receive all of the insurance reimbursement to which you are entitled. The surest way to accomplish this goal is for you to pay in full at the time of each visit, file your claim and accept your reimbursement from the carrier. If you have any trouble with this process, your employer or benefits manager may be able to help. We do not accept Medicare or Medicaid and thus cannot see Medicare patients. Soon after each visit, you may print a statement from your patient portal. It will provide a diagnosis (ICD code), appointment description (CPT code), and breakdown of charges.
Because your physician may be out of the office and away from her records, there is a 4-business day turnaround time required for prescription refill processing. The fastest way to request refills is through the patient portal.
Controlled substance prescriptions will only be filled during sessions.
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